Because:
Every lead requires paid advertising
Refunds would break the campaign model
But your business growth is important to us
We aim to build long-term trust
So even though refunds aren’t possible, we provide:
Replacements for invalid leads
Proactive support if quality dips
Continual optimization of campaigns
Extra quality leads when needed (case-by-case)
💡 We don’t just supply leads — we support your real estate growth.
There is no limit, as long as each request meets the valid criteria.
We only ask that the requests are genuine so that the system stays fair for all agents.
💡 Unlimited genuine replacements — fairness for all users.
Most replacement requests are reviewed within 24–48 hours.
Once approved, a new matching lead is assigned as soon as the next qualified enquiry comes in.
💡 Fast review + fast replacement = smooth experience.
Because budget is always an estimate, not a fixed value.
Real estate buyers commonly:
Enter an approximate price range
Modify budget after visiting properties
Increase budget after seeing location options
Change budget based on builder quotes, market rates, or family input
Reduce budget due to financial changes
A lead is valid as long as:
Contact details are correct
The enquiry is genuine
Buyer/seller genuinely filled the form
Budget change is normal — it does not make the lead invalid.
💡 Budget is flexible — only incorrect details qualify for replacement.
The following scenarios do not qualify for replacement:
Buyer/seller is busy or asks to call later
Buyer’s budget is lower or higher than expected
Buyer changes their requirement (1BHK to 2BHK, etc.)
Seller changes price expectation
Lead delays the deal
Property type changes
Buyer is exploring multiple locations
Caller could not reach the lead due to late follow-up
Buyer is already in discussion with family or builder
These are normal real estate behaviors, not lead quality issues.
💡 Lead validity is based on accuracy, not buyer/seller decisions.
You can view submitted and resolved replacement requests from your dashboard or email confirmation. We also send notifications when your request is approved or declined.
💡 For faster support, always include screenshots or call logs when applicable.
This can happen occasionally if the form was filled by a friend or family member on their behalf. If the number is working and the conversation is relevant to real estate, it is considered valid.
💡 Ask clarifying questions — some leads forget they submitted or may have been helped by someone else.
No. If the lead matched your selected filters (e.g., budget range and location), it is considered valid.
💡 Always double-check your filter selections before placing an order.
Submitting a replacement is simple:
Log in to your account
Go to My Account
Click on Lead Replacement
Select the order
Submit the replacement request with a short note (e.g., wrong number)
Our team verifies the issue and approves the replacement if it meets the criteria.
💡 Easy process: My Account → Lead Replacement → Submit Request.
We provide free replacements for leads that meet the following conditions:
Invalid or unreachable phone number
Wrong category (e.g., you ordered buyer leads but received a seller)
Completely unrelated to real estate
Duplicate lead (received more than once)
💡 Only leads that clearly violate your selected filters or are non-functional are eligible for replacement.